"Credit Card Not Valid" but charged anyway

[rzq4x4]

You send me an email saying credit card invalid you now have charged me twice for one month of service. Hey NET10 fix this problem.

[bvgundy]

I have tried to add minutes and card keeps getting declined. after many attempts i have 10 pending charges on the cards. Net10 customer service was no help. What part of Only the merchant can remove pending charges do they not understand? Its not the banks problem, the cards arent declined anywhere else. Perhaps Verizons website wont decline my payment.

[Lindsay]

Hi bvgundy. My name is NET10 Lindsay. We’re sorry for the trouble. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[motorated]

Had this problem last year and deja vu all over again. 4 times we tried (well me once and customer service 3 times) Finally used a different credit card (as last time) now waiting get billed $440 on first card as last time. Why the heck can't net10 and their processor get on the same page with this ??

[motorated]

Anybody out there? I am still waiting for some assistance.

[ManzoNT]

Hi. motorated. My name is NET10 Jose. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[motorated]

To save the next guy/gal some time here is a transcript of my chat.
To summarize "For security reasons, any issue involving credit card will be address to the customer directly."
meaning another fruitless chat on the phone. To their credit the waiting time is not too bad.

[11:59 AM] Amber: Thank you for visiting Chat Support. My name is Amber, how may I assist you today?

[12:01 PM] ralph: Had this problem last year and deja vu all over again. 4 times we tried (well me once and customer service 3 times) Finally used a different credit card (as last time) now waiting get billed $440 on first card as last time. Why the heck can't net10 and their processor get on the same page with this ?? The charges are pending with the card company and must be canceled by net10. Customer service

[12:02 PM] ralph: Customer service claims they were declined and they can not cancel

[12:02 PM] Amber: Allowme a moment to pull up your account.

[12:10 PM] ralph: hello

[12:10 PM] Amber: Please provide me the last 4-digit of the credit card.

[12:11 PM] ralph: xxx

[12:19 PM] Amber: Did you process an airtime purchase on this card?

[12:20 PM] ralph: We did it on the web.

[12:21 PM] Amber: Our record shows that the transactions that were made on this credit card were declined.

[12:22 PM] Amber: There is no recent transactions made on the card.

[12:23 PM] ralph: That is what the problem is. declined in net10 software or maybe transaction company but pending in view of the credit card company.

[12:23 PM] Amber: The last transaction was May 31, 2015.

[12:24 PM] Amber: You have to contact your bank.

[12:24 PM] ralph: You should see 4 'declined's for that card.

[12:28 PM] ralph: No YOU have to fix it from your end. I already spoke to the cc company. The next step would seem to be their fraud dept if you can not help.

[12:30 PM] Amber: In order to assist you better in resolving your issue, we will need to speak with you directly. Please contact one of our customer care representatives at 1-866-806-1840 and enter reference PIN 032700. Please be advised that your reference PIN is valid only for two weeks. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

[12:32 PM] ralph: been there, done that, bought the T shirt.

[12:34 PM] Amber: Due to security reasons, we cannot process any credit card transactions here in this channel. We will need to speak with you directly.

[12:35 PM] ralph: Process ?? I think you are missing the point entirely.

[12:39 PM] Amber: For security reasons, any issue involving credit card will be address to thecustomer directly. For security reasons, any issue involving credit card will be address to thecustomer directly.

[12:40 PM] ralph: Then why did the forum bother to send me to you??

[12:40 PM] ralph: Thanks any way Ciao'

[alecalif37]

Hi, I just renewed on 6/13/2015, but my phone was desactivated
any way. The charge is showing on my bank debit card (last four digits 7167)
as of 6/13/2015, but no renewal. How can I activate, and how can I get
credit for these 2 days that I paid for but haven´t received service? Thanks.

[Lindsay]

Hi alecalif37. My name is NET10 Lindsay. We’re sorry for the trouble. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[traviscody8]

I also tried to buy airtime card and it said card declined 4 times, but I checked at the bank and it did charge me 4 times almost 200.00! I called and the refund department said it wouldn't go through so the money would be back on my card in 24 hours well needless to say its been 2 days and nothing, so I called again and the lady said the department wasn't open today and call back tomorrow, well I don't have enough gas to get to work or trying to feed my kids because of this!!!!!