"Credit Card Not Valid" but charged anyway

[lizzle]

hi
I'm having the exactly same problem. I was going to re-activate my phone and it said the payment is declined. so I tried a couple of times but it still said it was declined so i quit, but it charged on my mom's credit card. Also, my phone is not activated too. Please cancel additional payments and activate my phone...

[Debbie1]

Hi lizzle. My name is Net Debbie. Sorry that you’re having a problem. Please check your inbox for a message. Thank you.

[Sergei]

Hi guys,

I was trying to activate the phone today with a new SIM card and went OK all the way to the payment page. When I entered my debit card details and clicked CONTINUE button, the page hang up. The second attempt produced the same result. Called to the bank and they confermed that the bank account was debitted twice. Called to Net 10 support at 1877-836-2368 and they said that I had a bad credit card and the payment didn't go through. As result, I was charged twice and my phone is not active.

Their support lady said that they would credit the account back, but I can't believe that...

[NET10 - Jhonally]

Hi Sergei. My name is NET10 Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[kemas27]

This Just happened to me, I have confirmation email as well.

[Sophie1]

Hi kemas27. My name is NET10 Sophie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[MissCharley]

Just checked my email and received the same notification, Looked at my bank account and Whoa!!!! there was the deduction. What's up, Net10?

[midsouthpi@gmail.com]

How long does it take for an approved refund to be credited back to my credit card acct?

[Lindsay]

Hi MissCharley. My name is NET10 Lindsay. We are sorry for the trouble. Let me help you. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[Lindsay]

Hi midsouthpi. My name is NET10 Lindsay. We are sorry for the trouble. Let me help you. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.