i cant add minutes

[tammywildt]

i am trying to add minutes to a phone and it will not let me, it says there is a automatic refill on the account but thats not what i want, i just want to add minutes as we run out, the problem is I created an account for that phone, i think i might have added a wrong email address and i dont remember my password i tried to create a new account but it wont let me transfer the phone to it

[Debbie1]

Hi tammywildt. My name is Net Debbie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thank you.

[tammywildt]

I have not yet recieved an email from you!

[Stephanie]

Hi tammywildt. Please refer to your forum inbox for the message and not on your emial. If you cannot reply to it, please try to create 3 more duplicate posts so you can have an option to reply to private messages. Thank you.