Can't add minutes

[Wendi]

I have an airtime card. I have tried adding it on my phone and it keeps saying an error occurred. I tried to add it online and it keeps running me around in circles between 3 screens, but won't get to the screen where I can add minutes. HELP! PLEASE!

[Net - Kyle]

Hi Wendi. My name is Net - Kyle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.

[Wendi]

Kyle - I can't PM you as I have just registered and it won't let me.

[Net - Kyle]

Please participate more in the Forum by making at least 5 posts to enable your private messaging, Wendi. Thanks.

[Wendi]

Kyle - I can't PM you as I just registered here and it won't let me.

[Net - Kyle]

Please check if you’re now able to send a reply through Forum private message, Wendi. Thanks.

[Wendi]

It would be easier if you would just tell me why the Net10 website is not working properly, or even better if they would get it working properly. I only have 9 minutes left on my phone and need to get this airtime card added.

[Net - Kyle]

Please check your Forum inbox for a private message, Wendi. Thanks.

[todoec.175]

Have you called the customer service number?

[Jude]

Hi Wendi. Has your issue been resolved already? Please let us know.