Failed Addition of Phone to account

[DosGuy1955]

I have attempted to re-add my Kyocera to my existing account, but the system indicates this phone is associated with another account. At first I could not remember my original login and account with Net10 and attempted to register this device but was prohibited at that time due to phone being associated with another account. I finally came up with my original login and account information, but the system says there is no phone associated with this existing account and will not allow me to use this Kyocera, which has been the last phone used with the airtime request dated July 2010. This phone has never left my possession and the serial number is correct. How may I get this working device re-added to my existing account with Net10.

[Stephanie]

Hi DosGuy1955. My name is NET10 Stephanie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum.

[Stephanie]

Hi DosGuy1955. Thanks for your patience. Your issue has now been resolved. It’s been a pleasure helping you. Have a good day.

[Bigskybob]

I have same problem. I bought a $30 card yesterday online and it would not add it to my phone because it said this phone was not associated with this account. Help

[Jessica1]

Hi Bigskybob. How are you? Has your issue been resolved? Please let us know. Thank you.