Weak signal/No Service

Weak signal/No Service

Postby RipW » Sat Mar 24, 2012 8:53 am

Purchased the LG900G last week and was absolutely satisfied with the service...

...until I compared my phone to the LG900G phones I purchased for my wife and daughter. Seems their phones receive a much stronger signal (3-5 bars) compared to mine (0-2).

I understand the serial number (or something to that effect) determines what carrier the signal is being received from. Seems I got the bum carrier. Was considering purchasing a signal booster, but it's more economical to replace the phone.

So my questions are, are there any other options to boosting my cell phone signal?

If not, exactly what should I be looking for when purchasing the replacement LG900G? (No sense replacing the phone if I get another with the "weak signal carrier".)

And finally, would I encounter any difficulty transferring service to the replacement phone since I just transferred service to the weak phone last week?

Thanks in advance.
"You can't make sense out of nonsense."
RipW
 
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Location: Baltimore Maryland USA

Re: Weak signal/No Service

Postby Debbie1 » Sat Mar 24, 2012 11:21 pm

Hi RipW. My name is Net Debbie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thank you.
NET10 - Debbie
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Re: Weak signal/No Service

Postby RipW » Sun Mar 25, 2012 2:18 pm

Ok...here's what I've discovered. It's the sim card that determines what carrier signal the phone receives. My wife and daughter's phones have AT&T sim cards; mine is T-Mobile.

So my new question is can I take the sim card (AT&T) from my old phone and put it in my current phone? Would I have to re-activate the current phone for the new sim card to be recognized?
"You can't make sense out of nonsense."
RipW
 
Posts: 13
Joined: Sun Mar 18, 2012 7:00 am
Location: Baltimore Maryland USA

Re: Weak signal/No Service

Postby RipW » Sun Mar 25, 2012 2:56 pm

Phone rejected sim card. So is there sim card I could purchase to accept the AT&T signal or am I back to my original decision of purchasing a replacement LG900G with an AT&T sim card?
"You can't make sense out of nonsense."
RipW
 
Posts: 13
Joined: Sun Mar 18, 2012 7:00 am
Location: Baltimore Maryland USA

Re: Weak signal/No Service

Postby Charisse » Mon Mar 26, 2012 4:53 am

Hi RipW. My name is NET10 Charisse. We will be the one who will process a replacement SIM card that will work in your area. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thanks.
Charisse
 
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Re: Weak signal/No Service

Postby RipW » Mon Mar 26, 2012 6:09 am

Fantastic. Thanks again for your prompt, professional and courteous service. :D
"You can't make sense out of nonsense."
RipW
 
Posts: 13
Joined: Sun Mar 18, 2012 7:00 am
Location: Baltimore Maryland USA

Re: Weak signal/No Service

Postby Charisse » Mon Mar 26, 2012 6:37 am

You're welcome. You may respond to my private message with the information needed whenever you are ready. Have a good day!
Charisse
 
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Re: Weak signal/No Service

Postby RipW » Sun Apr 01, 2012 11:54 am

Sorry I didn't update sooner. Buried my mother Friday and I've been rather distracted.

Received the new sim card Friday. Was able to quickly activate the sim card, and I'm happy to say my cell now receives a consistently strong signal within my home.

Thanks again for assisting me in resolving this issue.
"You can't make sense out of nonsense."
RipW
 
Posts: 13
Joined: Sun Mar 18, 2012 7:00 am
Location: Baltimore Maryland USA

Re: Weak signal/No Service

Postby Debbie1 » Tue Apr 10, 2012 8:07 pm

Hi RipW. My name is Net Debbie. We're sorry for what happened and we're glad to know that the phone's issue has been resolved now. Please let us know if you have any questions. Have a good day!
NET10 - Debbie
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