LG phone others cannot hear me when I call

[LGphone]

I have LG phone and sometimes I cannot hear others when I call them and sometimes they cannot hear me, I have checked the volume setting and is it as high as it will go. How can I fix this problem?

[alita]

Hi LGphone. My name is NET10 Alita. Sorry that you’re having a problem. Let us check your account first. Please check your Forum inbox for a private message. Thank you.