My phone doesn't make calls or see wifi

[cjmcwaffle]

I have an L15G phone and a pay as you go plan with net10, and today I discovered that my phone will not recognize wifi. It can't even see what networks are available, let alone connect to them.

When I go to settings>wifi there is just a message that says "turning on wifi" for a while before the wifi automatically switches off.

Worse, when I tried to call tech support about this, I discovered that trying to make a phone call doesn't work. The phone ap just freezes up and I get an android message saying it has stopped responding and asking if I would like to wait or close it.

Normally, at this point, I would try a factory reset but that is "disabled by server policy".

I tried calling your contact number on a different phone and all I got was a busy signal. I tried clicking on the thing that says "chat now!" on your website and nothing happens. Hopefully there is some way to resolve my problem.

[ManzoNT]

Hi cjmcwaffle. My name is NET10 Jose. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.