Text Messages Don't Work

[MissyMaguire]

I put more money on my phone manually, and once again my text messages are stuck in limbo. The last time this happened, the tower had to fix the glitch, there's nothing I can physically do on my end. I can't remember the phone number I called to have Customer Service help me

[ManzoNT]

Hi MissyMaguire. My name is NET10 Jose. I’m going to try to help you now. Please check your Forum inbox for an update. Thank you.

[TamB1976]

This is a problem I have had since I got this service almost a year ago. Dang near every single month my text messaging service drops. It has been almost two weeks and still nothing. Why am I even paying for unlimited text when I only get my text service maybe two weeks out of the month and I need text for work. When I call or chat online with customer service I just get the turn your phone off and back on and wait 24 hours then send a text to yourself and still NOTHING. Its been dang near 336 hours of constant turning my phone off and on and texting to myself and calling customer service. This will more than likely be my VERY last month with this service. The only reason I kept it for this long is the availability of the towers and clarity of the calls in my area but I HAVE to have my texting service to successfully do my job.

[MissyMaguire]

Can someone help me AGAIN with this problem?

This seems to be a consistent thing with you guys >:(

[Net - Felice]

Hi MissyMaguire. My name is NET10 Felice. Please check your Forum inbox for a message.

[MissyMaguire]

When is your Chat Service? I clicked the link just now
and it took me to A FAQ PAGE. >:(

How long does the link stay active?

Also, when I chatted online with another representative,
he tried to help me receive my text messages upon
re-activating my phone

Whatever he did, he caused my phone to go back
to the settings that were there before I paid for another
month

I JUST PAID to receive another 1000 minutes.....and whatever
he did, cancelled that out, and now my phone is DE-ACTIVATED
AGAIN

I swear if this isn't resolved soon, I'm DROPPING Net 10
FOREVER. And I'll leave bad reviews every where I can think to,
including the Better Business Bureau

I'M SICK of this....every month

[Shelly]

Hi MissyMaguire. My name is NET10 Shelly. Sorry that you're having a problem. Please click the "Start Live Chat" link located at the top right corner of the page to chat with an agent. Thank you.