Phone Activation

[annaprey]

Hello: I'm a current Net10 customer, and my phone was stolen. I have a replacement phone, an LG Sunrise, and want to activate it using my same number. I keep being asked for the IMEI from my old phone, which I don't have. Please advise. Thank you, (415) 568-**** Barclay

[ManzoNT]

Hi annaprey. My name is NET10 Jose. I’m going to try to help you now. Please check your Forum inbox for an update. Thank you.

[annaprey]

Hello: I activated my new phone yesterday, on my current account, after my prior phone was stolen. It was working, all was good. This morning, it is not working and the message says "Your phone has been deactivated". Please assist.

[annaprey]

Hello Jose: My new phone was activated yesterday and worked. This morning, my new phone was deactivated. I believe my new phone was deactivated mistakenly when it should have happened to my old, stolen phone. Please assist as soon as possible - this is beginning to effect my business.

Thank you,

Barclay Kenyon

[annaprey]

Hello: I want to activate a replacement phone (a back-up) with my account. Can you assist me?

[Krissykk]

Phone was stolen

[Net - Ashley]

Hi Krissykk. My name is NET10 Ashley. Sorry that you’re having a problem. Let us help you. I've sent you a private message. Please check your Forum inbox. Thanks.