reserve service didnt activate

[nickferoce]

i just bought a 55$ plan from net10 yesterday for a month of texting and minutes with 5gb of data. i still had about 4 hours left on my old plan, so it said that my new plan was placed in the account reserve. at midnight last night my old plan expired, but my new plan didn't kick in and my phone is deactivated. i have no idea how to resolve this as now i don't have a phone and live on my own. and also, i never receive about 75% of texts that people send to my phone, and only about 50% of the texts i send actually send. they usually just say sending and stay that way. please help. this sucks.

[ManzoNT]

Hi nickferoce. My name is NET10 Jose. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[HannahWag]

Hi! We also have a similar problem. We've been using Net10 for 6 months or so and are on a monthly automatic withdraw. However this month our phones were not reactivated as normal and when we checked the account they had both been deactivated and payment said it had been declined. What does that mean??? We've had it for months and we have the funds available. HELP PLEASE!! We're getting ready to leave the state for a few weeks so I really need this figured out ASAP!!