no internet connection

Re: no internet connection

Postby Waters7881 » Sun Jul 20, 2014 7:38 pm

Again my iPad has no internet connection! I just bought more airtime and put it on my account and then I lost my service. What is up with this, it seems like this company doesn't have great service?
Waters7881
 
Posts: 4
Joined: Sat Jul 05, 2014 3:10 pm

Re: no internet connection

Postby Sam1 » Sun Jul 20, 2014 7:41 pm

Hi. My name is NET10 Sam. Sorry that you’re having a problem. Please check your Forum inbox for a message. Thanks.
NET10 - Sam
Sam1
 
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Re: no internet connection

Postby Waters7881 » Fri Jul 25, 2014 5:45 pm

Ever since i refilled my monthly plan last saturday, i haven't had an internet connection without wifi. Please help
Waters7881
 
Posts: 4
Joined: Sat Jul 05, 2014 3:10 pm

Re: no internet connection

Postby david » Fri Jul 25, 2014 7:28 pm

Hi Waters788,

My name is NET10 David. We’re sorry for the trouble. Please check your inbox for a message.

Thank you.
david
 
Posts: 3631
Joined: Mon Mar 21, 2011 7:52 pm

Re: no internet connection

Postby kaceymarisol821 » Mon Sep 01, 2014 4:19 pm

I too am having the same issue. I can text and call, however I cannot send pictures via text or connect to the internet without wifi. This happened after I added my unlimited $50 monthly plan via online on my net10 account. How do I resolve this issue? Thank you.
kaceymarisol821
 
Posts: 1
Joined: Mon Sep 01, 2014 4:15 pm

Re: no internet connection

Postby Net - Maria » Mon Sep 01, 2014 4:34 pm

Hi kaceymarisol821. My name is NET Maria. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
Net - Maria
 
Posts: 2689
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Re: no internet connection

Postby Net - Katie » Tue Sep 02, 2014 10:46 am

Hi kaceymarisol821,
My name is NET Katie. If you are using a GSM BYOP device, make sure your APN is updated. You can check it at www.net10byop.com. Thanks.
Net - Katie
 
Posts: 1082
Joined: Tue Oct 25, 2011 10:00 am

Re: no internet connection

Postby katcha » Wed Sep 03, 2014 2:10 pm

Hi,same problem. Ever since I added airtime my mobile data don't work even though it's supposed to be unlimited. Help
katcha
 
Posts: 11
Joined: Tue Aug 27, 2013 11:43 pm

Re: no internet connection

Postby Net - Maria » Wed Sep 03, 2014 2:14 pm

Hi katcha. My name is NET Maria. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
Net - Maria
 
Posts: 2689
Joined: Tue Jan 31, 2012 1:12 pm

Re: no internet connection

Postby rebeccainla » Fri Oct 10, 2014 9:02 pm

I am having the same problem. I spent over an hour on the phone trying to get help, first they said I selected the plan without internet, but when I showed them that wasn't true then they tried to blame Apple for the phone problems. Had that been the case then this problem would have been there all this time. The problem only showed up when I paid for this months service. Anyway when I asked to speak to a supervisor I was put on hold and then hung up on. This is not acceptable.
rebeccainla
 
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