no internet connection

Re: no internet connection

Postby Che1 » Mon Jun 09, 2014 1:14 pm

Hi jatrudel. My name is NET10 Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!
Che1
 
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Re: no internet connection

Postby jatrudel » Mon Jun 09, 2014 2:13 pm

I'm back in business. Contacted tech support. Tried testing. What ended up working was powering off, removing and reinserting Sim card and powering back up. Don't know if tech support did anything on their end but I suspect not. :D
jatrudel
 
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Re: no internet connection

Postby Net - Katie » Mon Jun 09, 2014 2:14 pm

Hi jatrudel,
My name is NET Katie. We're happy to hear that from you. Should you need assistance, please let us know. Thank you.
Net - Katie
 
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Re: no internet connection

Postby tducketts » Mon Jun 09, 2014 4:01 pm

jat,

they probably re-provisioned the sim card. That's what fixed it for me, the settings on the webpage are out of date and left in place for historical reasons only. Once my sim card was re-provisioned, i restarted my phone and that completed the process.
tducketts
 
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Re: no internet connection

Postby jatrudel » Mon Jun 09, 2014 7:05 pm

Lost internet connection again this afternoon :?: Contacted tech and went thru the reprovisioning process again. We'll see if this time it takes. It's now 7 PM EST. Will get back to you all tomorrow.
jatrudel
 
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Re: no internet connection

Postby Net - Kyle » Mon Jun 09, 2014 8:27 pm

Hi jatrudel. My name is NET - Kyle. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thanks.
Net - Kyle
 
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Re: no internet connection

Postby vasque02 » Wed Jun 11, 2014 4:46 pm

So frustrated invested $50 ON THIS NET 10 COMPANY
AND NOONE CAN HELP ME WITH INTERNET CONNECTION PROBLEM
THINKING OF CALLING THERE CORPORATE AND GETTING MY MONEY BACK
vasque02
 
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Re: no internet connection

Postby david » Wed Jun 11, 2014 4:48 pm

Hi Vasque02,

My name is NET10 David. We’re sorry for the trouble. Please check your inbox for a message.

Thank you.
david
 
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Re: no internet connection

Postby tducketts » Wed Jun 11, 2014 6:57 pm

vasque02 wrote:So frustrated invested $50 ON THIS NET 10 COMPANY
AND NOONE CAN HELP ME WITH INTERNET CONNECTION PROBLEM
THINKING OF CALLING THERE CORPORATE AND GETTING MY MONEY BACK



May be related to the widespread issue we've been complaining about. I wrote up the problem and solution here http://cur.lv/aeg83 (click skip ad in top right corner if need be) This issue covers internet and MMS issues, and applies if your phone utilizes a SIM card.

If you don't explicitly instruct the tech support on what to do, you'll never get it fixed. I spent a week researching how APNs and MMS work to finally find my the solution. Once I did it, everything was back up and normal.

You'll waste weeks w/ tech support if you don't tell 'em what to do to fix it ;)

TD
tducketts
 
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Re: no internet connection

Postby robertple4 » Fri Jun 13, 2014 7:39 pm

I purchased an LG L35G last week. It's a great phone--easy to use, great apps.

But it won't connect to the browser if my life depended on it. And it won't download photos. Two days ago, when I attached a photo to a message, it said "send." It still said "send" the next morning. I had to hard reset my phone to get rid of the stuck message, losing everything in the phone in the process.

I had a ticket opened for two days. A man called me back, asking me to call him. I would have liked to, but he mumbled his extension so much I couldn't figure this out. So I rolled the dice and tried my luck. The woman I got on the customer service line spent over an hour with me, walking me through adding another APN. (Which is difficult to do over thep hone. I have Parkinson's and have tremors in my hands.

To my surprise, this worked! Browser connect was great. Until the next morning, when the phone updated software automatically. Back to normal. No browser. (I have a 50 mile commute. It worked nowhere in any of those fifty miles.)

It's not the phone--I called LG and they ran a test. I get the best service at home that I ever had--two to three bars. I live in a dead zone, so that's impressive.

But I am not impressed about how this issue is being handled. I'm tired of talking to young women who put you on hold for ten minutes while they "check your status." (Translation: Read the manual or the computer screen) I want to talk with a real tech who understands the problem.I'm tired of waiting 2 days for my ticket to be escalated. I am tired of spending half my nights on the phone with someone I barely understand. And I'm really mad that my $40 this month is going down the tubes because i can't surf the web.

It's clear the issue lies with Net 10, but I doubt I will ever find anyone who can help me. Definitely the worst customer service from a mobile phone company I've ever had. And no--I don't want to "private message" or call the hotline again and kill two hours on the phone.

I don't expect everything to work when you open it. But it's going on two weeks, and my phone has been fully functional for a total of ten hours.

I give up. Time to go back to my old carrier.
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