no internet connection

no internet connection

Postby woodsben2000 » Sat Jun 07, 2014 12:33 pm

Ever since i refilled my monthly plan last saturday, i haven't had an internet connection without wifi. Please help
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Re: no internet connection

Postby Net - Felice » Sat Jun 07, 2014 12:34 pm

Hi woodsben2000. My name is NET10 Felice. Please check your Forum inbox for a message.
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Re: no internet connection

Postby woodsben2000 » Sat Jun 07, 2014 12:36 pm

i guess i have to post more to see my inbox?
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Re: no internet connection

Postby Net - Catherine » Sat Jun 07, 2014 12:40 pm

Hi woodsben2000. My name is NET10 Catherine. No, you can view the message. Your "Inbox" is located at the top left corner of your Forum page beside the "User Control Panel" option. Thanks.
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Re: no internet connection

Postby tducketts » Sat Jun 07, 2014 12:58 pm

Woodsben, this is a widespread issue that many of us are having, as we renew our plans. If you find a resolution let us know. Check and see if your MMS works, I bet it doesn't. They'll probably give you new APN settings, that'll fix your data problem, but not your MMS issue.
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Re: no internet connection

Postby woodsben2000 » Sat Jun 07, 2014 1:04 pm

Yes. Texting is working fine. The live chat gotthings all straightened out on their end. Everything is coool thanks for the help. :)
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Re: no internet connection

Postby Net - Felice » Sat Jun 07, 2014 1:32 pm

Hi woodsben2000. We are glad to know that the problem is fixed. Have a great day!
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Re: no internet connection

Postby tducketts » Sat Jun 07, 2014 1:52 pm

woodsben2000 wrote:Yes. Texting is working fine. The live chat gotthings all straightened out on their end. Everything is coool thanks for the help. :)


So what did they do?

Many of us have been thru 5 6 7 9 9+ live chat sessions with no resolution.
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Re: no internet connection

Postby tducketts » Sat Jun 07, 2014 2:39 pm

http://cur.lv/aeg83 has been updated with how to fix. You likely need to contact Net10 and request your SIM be re-provisioned. After this process, I restarted my phone, and data + MMS worked fine using default TFDATA APN settings.
Last edited by tducketts on Tue Jun 10, 2014 1:41 am, edited 1 time in total.
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Re: no internet connection

Postby jatrudel » Mon Jun 09, 2014 1:10 pm

I'm in this same boat with no data or MMS. My apps are dysfunctional and its making me dysfunctional too. My geolocation apps are making me paranoid. I'm not able to sync the Android tracker or receive Prey Project messages from another app. They've been working for months and suddenly just stopped. Yesterday I was blaming Google. We need some kind of acknowledgement NET10 is working on this. I just tried those new settings to no avail, but thanks for the info share. Much appreciated for your contribution.
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