no internet connection

[Waters7881]

Again my iPad has no internet connection! I just bought more airtime and put it on my account and then I lost my service. What is up with this, it seems like this company doesn't have great service?

[Sam1]

Hi. My name is NET10 Sam. Sorry that you’re having a problem. Please check your Forum inbox for a message. Thanks.

[Waters7881]

Ever since i refilled my monthly plan last saturday, i haven't had an internet connection without wifi. Please help

[david]

Hi Waters788,

My name is NET10 David. We’re sorry for the trouble. Please check your inbox for a message.

Thank you.

[kaceymarisol821]

I too am having the same issue. I can text and call, however I cannot send pictures via text or connect to the internet without wifi. This happened after I added my unlimited $50 monthly plan via online on my net10 account. How do I resolve this issue? Thank you.

[Net - Maria]

Hi kaceymarisol821. My name is NET Maria. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

[Net - Katie]

Hi kaceymarisol821,
My name is NET Katie. If you are using a GSM BYOP device, make sure your APN is updated. You can check it at www.net10byop.com. Thanks.

[katcha]

Hi,same problem. Ever since I added airtime my mobile data don't work even though it's supposed to be unlimited. Help

[Net - Maria]

Hi katcha. My name is NET Maria. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

[rebeccainla]

I am having the same problem. I spent over an hour on the phone trying to get help, first they said I selected the plan without internet, but when I showed them that wasn't true then they tried to blame Apple for the phone problems. Had that been the case then this problem would have been there all this time. The problem only showed up when I paid for this months service. Anyway when I asked to speak to a supervisor I was put on hold and then hung up on. This is not acceptable.