by Jessica1 » Sun Dec 25, 2011 12:05 pm
Good day, carrielynn. We're sorry for the trouble. My name is Jessica Net and I'll be addressing your friend's issue with the phone. You may try removing the battery out from the phone while it’s turned on, wait for 20 seconds, replace the battery, turn the phone back on, wait for another 20 seconds and let us know if this helps. Thanks.