Samsung R355c will not roam

Samsung R355c will not roam

Postby brusse61 » Thu Oct 27, 2011 6:00 pm

I've had the Samsung R355c for over a year now and have never had a problem with it. I recently traveled around New England and when I returned noticed that my phone will no longer roam when I travel. If I am not on a Home tower, my display reads no service, when I used to have roaming coverage. When I do get roaming coverage, as soon as I make a call, the display reads no service. I have checked the system settings and selected automatic and it doesn't make a difference. I've even tried dialing *22801 and *22800. Neither have working and speaking with tech support on the phone is a nightmare. Has anyone else had this issue resolved and could share a few pointers?
brusse61
 
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Re: Samsung R355c will not roam

Postby Net - Lovely » Thu Oct 27, 2011 8:06 pm

Hi brusse61. My name is Net10 Lovely. Sorry that you're having a problem. I'm going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thanks.
NET Lovely
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Re: Samsung R355c will not roam

Postby BarbCollins » Sun Nov 27, 2011 1:32 pm

We are having a similar problem. Just got the phone about a week ago. Works fine in Frederick, MD Was roaming when we were in Hagerstown, MD, but working fine.

This weekend when we went up to Hagerstown it was not working. "No Service". Call tech support 3 times with no help. Kept telling me to turn the phone off and on 5 or 6 times. When dialing 28801 got a message from US Cellular that said I was not allowed on their service. Need help with this. Net10 maps show service in Hagerstown or we would not have gotten this service.
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Re: Samsung R355c will not roam

Postby Lindsay » Mon Nov 28, 2011 4:24 am

Hi BarbCollins. My name is Net10 Lindsay. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.
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Re: Samsung R355c will not roam

Postby BarbCollins » Mon Nov 28, 2011 9:23 am

Can't reply to your PM.
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Re: Samsung R355c will not roam

Postby BarbCollins » Mon Nov 28, 2011 9:27 am

I did not get an email from you.
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Re: Samsung R355c will not roam

Postby Che1 » Mon Nov 28, 2011 9:53 am

Hi BarbCollins, let me help you. My name is NET Che and I can help you in resolving your issue. Please check your inbox for a private message. Thanks.
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