NET10 Wireless Forums

Keep getting message for browser update but the link does not take me to updates?? Help please!!

Hi brdbacon. My name is NET10 Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!

And no help what so ever. OMG tech support is no help!!!

Hi brdbacon. My name is NET10 Nick. I’m going to help you now. Please check your Forum inbox for a message. Thanks.

So did you get an answer? I am getting the same messages, and I am also curious. If they tell you then answer, please post here. Thanks.

Hi fsu23phd. Please check your forum inbox for a message. Thanks.

So Larry just sent me a private message asking me to click on a link to imitate a chat session with customer service. The chat rep had no idea what the link was for, although she did verify that it was from Net10. I asked the chat representative how they could send me text messages and not know what they are for. She told me to call customer service.

Larry, you let me down. I sent you a private message asking why would you have me chat with someone who couldn't help me. I'm still waiting for a reply.

I believe that it is a traffic-sharing ploy, where you generate revenue by having your customers click on affiliate links. The pretext of a browser update is downright fraudulent. The pretext of a browser update for traffic sharing crosses line between service providers and cyber criminals, in my opinion.

I was asked to upload a screenshot of the website.

So I get the same monthly “Brower Update” messages. After attempting to use the forum to get an answer, I spoke with a chat representative. The chat representative was clueless as to why I was getting the text, but acknowledged that they are from Net10. ‘She’ asked me to click on the link, which I did, ofcourse it took me to a search page.

I believe that they are simply attempting to generate traffic to an affiliate program, under the false pretext of a browser update. I believe this to be illegal.

The chat representative asked me to call a phone number, which I did. The phone representative was equally clueless and unable to help me. On June 18, he told me that he would submit my question about the origin of the text message (sent from phone number 39485) to an ‘investigator’ and promised that the investigator would contact me within 48 hours. It is July 9 and I have yet to be contacted.

I received another such text message on July 9. At that point, I filed a complaint with both the FCC https://esupport.fcc.gov/ccmsforms/form ... ile.action and with the NC State Attorney General.

This is a deceptive business practice, and very unprofessional. If you agree with my assessment, I suggest that you file a complaint with the FCC as well.

I gotten the same thing on my phone.I clicked the link and nothing happens.I get a blank white screen.