AGAIN--ONE RESPONSE WITH A SUGGESTION THAT DOESN'T HELP--THEN NOTHING!
~~ I have been trying since the end of May 2013 to get help with my new phones.
First it was a Motorola, then a Samsung, now a different Samsung--all new. I cannot get calls, text, go online, make calls, or basically do anything more than put entries in my address book and change my background or ringtone. I get 0-1 bar, with a momentary 2, 3, or even 4 bars, but I receive no service messages at nearly all times, and no matter how many flicking bars, there is no improvement in my service.
!~~Not much good to me~~! My husband and I have been with NET10 since 2011, with few problems. I bought my dad a phone through NET10 with no problems... (I hope).
I have spent MANY hours in the forums, writing, reading & waiting for answers, but though I've had a couple of techs ask for more info, they never follow up.
I've spent HOURS & HOURS on the phone, talking to several different ASSistants, including supervisors (one of whom I can only assume must be the CEO of the company because when I asked to speak to his supervisor or someone who could help me more, he claimed that there is no one over his head).
That particular joker (after they sent me a new sim card which didn't improve things) said that since he could get a call through to me (after trying about 8 times) my problem was solved.
I told him I still couldn't get the calls my husband was making (in the same room or outside) nor could I call him or send/ receive any other messages (although, one or two have now actually slipped through somehow). I can't get online either, or send/ receive calls (except the one I got from that marvelous ASSistant).
He was so funny!
He actually suggested that it was my husband's phone that didn't work and wanted me to let him reset THAT phone! Needless to say, I refused... (BTW, hubby still is having no trouble, thanks to my quick thinking.)
In case the real CEO or a reasonable facsimile sees this letter, and would like to redeem NET10's reputation, I live in zip code 50702, area code 319, my phone is a Samsung S425G with Serial Number 359783041590900 . And yes, I've tried using it all over the Waterloo/Cedar Falls, IA area, including Ames, Sioux City and while dangling from my back deck (all of which helped absolutely nothing).
In the "My Account" section, I see that one of my previous non-usable phones is STILL enrolled in easy minutes, even though the one I'm currently using (the one with which I have received so much happy
help) is another phone entirely, and the record shows that it is NOT enrolled at all, even though I spoke to the ASSistants about that as well.
I am also fed up with customer service over overcharges of at least $45 which I have been trying to resolve since last (2012) December. That one I guess will have to be reported to the proper attorneys general and consumer organizations. This one will be too if not solved SOON~!