Razr Maxx - cannot activate CDMA BYOP

[celem]

I have a Verizon branded Motorola MAXX (Model XT912) and I cannot get it activated from either the BYOP site or Customer Service. This phone uses only CDMA in the USA but also has a SIM card slot for GSM operation when outside the USA. My phone has no active Verizon service plus the GSM SIM slot is empty.

If I do the compatibility check it asks "Please choose the carrier compatible with your phone, AT&T Compatible, T-Mobile Compatible, Unlocked Phone, Other Carriers" This question seems odd to me since it is a CDMA phone so I select Other Carriers. The result is "Good news, your phone is compatible to use on Net10." It also says "For your particular phone only the Service Plan Card and Network Access Code are needed for activation. The SIM Card is not needed." I have already purchased a NET10 Activation Code.

When I go to BYOP registration page and enter the MEID, ZIP, LTE=Yes, iPhone=No, it fails with the error text "We are unable to process your transaction at this time."

The Customer Service representative was of no help. After gathering the same information it wouldn't work for her either. She said that she was unable to proceed and advised me that my phone would not work in my zip code. I explained that my existing CDMA phone, whose NET10 service I wanted to transfer to the new phone gets excellent reception in this zip code and that it has good 3G and 4G service. She then said that perhaps my phone needed to be unblocked. Remember, that we haven't gotten to any step where NET10 would communicate with the phone - the phone isn't being accepted by the Activation process! BTW, Verizon states on its website "We do not lock our 4G LTE devices, and no code is needed to program them for use with another carrier."

I am suspicious that since the compatibility test offered GSM choices first instead of CDMA, that NET10 has an error in its database and doesn't classify the radio technology for the RAZR MAXX. In any case I am stuck - I cannot activate through BYOP or Customer Service.

[Sophie1]

Hi celem. My name is NET10 Sophie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[Amberpacker95]

I'm having the SAME problem, i already have one unlocked phone with net10 and it works fine, however when i tried to activate my droid razr maxx xt912 it said i needed a sim card, while if following the post authors steps of CDMA activation i get similar steps...only without errors... so i went and bought one as well as activated air time for the month....however my phone is not receiving a signal from net10...i have updated APN settings and restored my phone to factory settings already and nothing seems to work... Do i need a CDMA network key instead of the sim card because my phone is unlocked for almost every network channel possible... Sophia if you're still monitoring this board and have been able to assist the original author i would appreciate it if you could help me as well! i love this phone and would love it to work with Net10 as my provider!! THanks!

[Debbie1]

Hi Amberpacker95. My name is Net Debbie. Sorry that you’re having a problem. Please check your inbox for a message. Thank you.

[rondos1215]

I have the same issue with Rip Off Net 10! After trying for days!! To activate my phone with their BYOP program I checked my phone with their “Check it first” and I received the message “good news your phone is accepted”. So I proceeded to rip open the $50 activation package and moved forward only to get the same message everyone else gets “ we cannot process your request right now”. I have spend forever on the phone with the run around….Trying the same zip over and over and over and over…..Until you wear down and give up. I have a couple of Net 10 phones in my zip that use the same towers and I have excellent service. The local walmart in my town also sells the activation kit and their phones!!! They have told me if they get one more complaint about Net 10 they will pull them off the shelves…Net 10 you have lost one stores cooperation. Ridiculous!!!! I am out $50 and have no way to return the scratched off cards with the kit…Rip Off!

[rondos1215]

I have the same issue with Rip Off Net 10! After trying for days!! To activate my phone with their BYOP program I checked my phone with their “Check it first” and I received the message “good news your phone is accepted”. So I proceeded to rip open the $50 activation package and moved forward only to get the same message everyone else gets “ we cannot process your request right now”. I have spend forever on the phone with the run around….Trying the same zip over and over and over and over…..Until you wear down and give up. I have a couple of Net 10 phones in my zip that use the same towers and I have excellent service. The local walmart in my town also sells the activation kit and their phones!!! They have told me if they get one more complaint about Net 10 they will pull them off the shelves…Net 10 you have lost one stores cooperation. Ridiculous!!!! I am out $50 and have no way to return the scratched off cards with the kit…Rip Off!

[Lindsay]

Hi rondos1215. My name is NET10 Lindsay. We are sorry for the trouble. Let me help you. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[iliana_mt]

I have a Verizon branded Motorola droid razr and I cannot get it activated from either the BYOP site or Customer Service. This phone uses only CDMA in the USA but also has a SIM card slot for GSM operation when outside the USA. My phone has no active Verizon service plus the GSM SIM slot is empty

[Lindsay]

Hi iliana_mt. My name is NET10 Lindsay. We’re sorry for the trouble. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[patrickcotter3]

why can't we just post the steps to fix this and let everybody in on the secret. why do you guys make this so difficult. i have heard of job security but damn.

yes, i have the same problem