Cannot receive calls or texts

[KariBlack]

My phone has recently started acting up and I am not receiving calls or texts but as soon as I make a call or text (which DO go through) then everything comes in at once. What could be the cause of this and how can I fix it? I've restarted my phone already.. is the next step a factory reboot of the phone? Is this a network issue or a phone issue?

Any help will be appreciated!

Thanks
Kari

[Net - Larry]

Hi KariBlack. My name is NET10 Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[bennieDaf]

Mine is intermittent and is clearly a software conflict of some sort. Any one have any ideas on what I can do?

[Net - Larry]

Hi bennieDaf. I'm NET10 Larry. Sorry that you are having some problems. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[SvenTuh]

Do I need a plan for this? I just get Fongo, I have a US number associated with Google Voice, I dont receive texts or calls from it. was testing Fongo

[Net - Katie]

Hi SvenTuh.
I'm NET10 Katie. Sorry that you are having some problems with your calls and text. You cannot use our service if your phone is not active with a plan added to it. If you need further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.