No Internet Connection

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No Internet Connection

Postby briedaniel » Wed Sep 05, 2012 11:15 pm

I cannot access the internet from my phone. Every time I try, it says "Connection Lost". This first happened when my account automatically renewed (with a UNLIMITED 30 day monthly plan) on August 24th. I never had problems with it before then. I've tried getting help on this 2 times before now. PLEASE HELP!!
briedaniel
 
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Joined: Wed Jul 25, 2012 10:46 pm

Re: No Internet Connection

Postby Jennifer1 » Wed Sep 05, 2012 11:23 pm

Hi briedaniel. My name is NET10 Jennifer. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.
Jennifer1
 
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Re: No Internet Connection

Postby briedaniel » Thu Sep 06, 2012 12:21 am

I am not able to reply in the private message. Don't know why or how to be able to do that. Other than what it tells me: "We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature." I don't know what to do. This is getting frustrating...
briedaniel
 
Posts: 5
Joined: Wed Jul 25, 2012 10:46 pm

Re: No Internet Connection

Postby Lindsay » Thu Sep 06, 2012 5:15 am

Hi briedaniel. My name is NET10 Lindsay. We are sorry for the trouble. Please participate more by posting 5 messages here to enable your private messaging feature. Thanks.
Lindsay
 
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Re: No Internet Connection

Postby Cooper84 » Wed Apr 01, 2015 1:03 pm

I recently moved to Florida and changed my phone number and now I rarely have internet connection. Until I changed my phone number, I had great signal, so I don't know why I don't have any now. If I can't resolve it soon I think I'm going to see what Cricket has to offer.

I spoke to customer service and they told me that I need to buy a new phone even though the one I have is only a year old, so I hung up and called back. The second person I talked to said that Net10 doesn't offer service everywhere, but I'm in Daytona Beach so I should have a decent signal. I've updated my PRC & took the battery out then rebooted. Still no 3G service at all and sluggish internet at best. Any advice? :x
Cooper84
 
Posts: 1
Joined: Wed Apr 01, 2015 12:54 pm

Re: No Internet Connection

Postby NET10 - Jhonally » Thu Apr 02, 2015 12:47 am

Hi Cooper84. My name is NET10 Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
NET10 - Jhonally
 
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Joined: Fri Jul 16, 2010 3:42 am

Re: No Internet Connection

Postby jaredkd86 » Sat Apr 11, 2015 2:28 am

Basically having the same issue. Bought $40 unlimited w/data. I have use of standard texts and calls, but mobile data is "disconnected". I tried calling customer support and I was told I would have to call from another phone to troubleshoot my mobile. I don't have another phone. Never had this issue before. I expect the data feature to be active if I've already paid for it.
jaredkd86
 
Posts: 1
Joined: Sat Apr 11, 2015 2:14 am

Re: No Internet Connection

Postby NET10 - Jhonally » Sat Apr 11, 2015 2:37 am

Hi, jaredkd86. My name is NET10 Jhonally and I’ll help you. Please check your Forum inbox for an update. Thank you.
NET10 - Jhonally
 
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Joined: Fri Jul 16, 2010 3:42 am

Re: No Internet Connection

Postby koichi » Sat Apr 11, 2015 5:17 pm

I have big issue since last refill at 09/04/ 2015.
I can use standard texts and calls, but mobile data is "disconnected".
Never had this issue before. I hope this will be solved as soon as possible.
koichi
 
Posts: 2
Joined: Sat Apr 11, 2015 5:10 pm

Re: No Internet Connection

Postby miles717 » Sun Apr 12, 2015 1:49 am

I am experiencing a similar issue. My service updated today and suddenly I have no data/network.
miles717
 
Posts: 5
Joined: Sun Apr 12, 2015 12:40 am

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