Refill Card/Pin

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Refill Card/Pin

Postby Chook » Sun Jun 09, 2019 8:32 pm

How are customers able to submit a complaint or have an issue escalated? I have spoke to about 8 agents today all who are “managers” and was not provided a mailing address to a formal complaint or the option to my issue escalated past what ever department I was speaking with. Unfortunately I purchased a top off card that is not compatible with my phone. Rather than honor the amount paid and apply credit to the account, they only solution given is to buy another card/pay with debit. Pretty much forget the funds I spent. There is a huge disconnect between the company and companies that sell refill cards. It’s honestly unacceptable.
Chook
 
Posts: 1
Joined: Sun Jun 09, 2019 4:53 pm

Re: Refill Card/Pin

Postby Net - Larry » Mon Jun 10, 2019 8:34 am

Hi Chook. I am very sorry to learn that your experience with our service, was less than adequate. This is not the kind of experience we want you to have. We would like to discuss the details of the issue, so that we can address it immediately. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
Net - Larry
 
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Joined: Tue Oct 25, 2011 9:22 am


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