Accidentally bought the wrong phone plan

[Cameron.mustoe]

Hello Net10, I recently went online on my cell phone and purchased the wrong phone plan by accident. I was wondering if I could switch plans and be refunded the money that was lost by the accidental purchase of a plan I can't afford.

[Net - Larry]

Hi Cameron.mustoe. My name is NET10 Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[Theoneabove]

Help

[Theoneabove]

I purchased the wrong refill card

[Theoneabove]

Is there anything I can do?

[Theoneabove]

I purchased a $50 refill card to use for my hotspot and it was a card for a phone plan

[Theoneabove]

I purchased a hotspot and it had a limited plan so I wanted to increase the plan but purchased the wrong card is there anything you can do to help?

Thanks

[Net - Larry]

Hi Theoneabove. My name is NET10 Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[MysticOwl]

I bought thr wrong service plan, says it's not compatible with my phone, I tried on my son's says same thing, I dont have the money to get the service plan needed, is there anyway I can exchange it for the right service plan?? I think its absolutely ridiculous that you cannot get refunded for phone service that you cant even use!

[Net - Larry]

Hi MysticOwl. I'm NET10 Larry. I'm sorry for the trouble this has caused. Let us help you with your concern. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.