NET10 Wireless Forums

Hello.
I have a government issued free phone. All the documentation I have is pointing me to SafeLink, when I try to call 611 I am being told that I need to refill/activate my phone by using credit card, air time card or something else. The phone is supposed to be free and from SafeLink.

Have SafeLink been taken over by net10 ?
How do I get my free phone back?
How to contact someone voice now, because my phone is not working and I getting a dead end automatic phone line?

Thank you in advance,
m.

Hi xtcmax. My name is NET10 Jose. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.