Service Suspended !

[xtcmax]

Hello.
I have a government issued free phone. All the documentation I have is pointing me to SafeLink, when I try to call 611 I am being told that I need to refill/activate my phone by using credit card, air time card or something else. The phone is supposed to be free and from SafeLink.

Have SafeLink been taken over by net10 ?
How do I get my free phone back?
How to contact someone voice now, because my phone is not working and I getting a dead end automatic phone line?

Thank you in advance,
m.

[ManzoNT]

Hi xtcmax. My name is NET10 Jose. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.